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Frequently asked questions
Does reduced cost mean low quality procedures and shortcuts?
Absolutely not. We strive to provide high quality spay and neuter services for your pet. Costs are reduced by limiting pre procedure diagnostics, utilizing safe and effective but lower cost protocols, by reducing procedure times through efficiency and by seeking external funding such as grants and donations. There are however inherent risks with any medical procedure and the nature of what we do and how we do it means we know less about your pets medical status prior to the procedure than your regular veterinarian.
Can I make payments on my pets procedure?
Payment is due in full prior to or at the time of procedure. We do not allow billing or financing.
What forms of payment do you accept?
We accept cash and credit card for payment.
Can I call during the day of my procedure to check on the status of my pet?
No, In order to keep costs as low as possible we have very limited staff which means we will not be available to answer questions and take phone calls throughout the day.
Why do you require a non-refundable deposit when I make my appointment?
As a low cost facility we rely on our patients showing up for their appointments the day they are scheduled for; in order to improve efficiency and keep procedure costs down. No show or cancelled appointments reduce efficiency and drive procedure costs up. To discourage no show appointments we require a non-refundable deposit. If given sufficient notice we may be able to move your appointment and allow you to transfer your deposit to that appointment, but that is not guaranteed.
Why does your system list a higher procedure price even though I qualify for low income pricing when I make an appointment?
After you make an appointment it must be approved by our staff. We review your income status and eligibility for reduced cost service. Once reviewed and approved your invoice will be updated with reduced pricing.
Can my animal stay overnight at your facility?
No, we do not have the resources to keep animals overnight at our facility.
What should I expect at drop off and pick up?
Everyone will drop off and pick up around the same time, so expect it to be busy. Please stay calm, we will get to you and your pet as quickly as possible. Make sure you have any required paperwork with you and that you are organized and prepared in order to reduce your stress as well as your pets. Please bring cats in an appropriate carrier and make sure that your dog is secured on a leash.
What happens if you find something wrong with my pet during their exam?
If we find a health issue that could affect your animals safety during their procedure we will elect to delay their procedure. If it is non emergent we will keep your pet until the end of the day and inform you when you come to pick them up. If it is deemed emergent by our staff we will call you right away so you may come pick them up and get them to your primary veterinarian. If we find something on exam that is not likely to impact their safety when undergoing surgery we will perform the procedure and inform you of the finding when you arrive to pick them up.
Why do you charge an additional fee for larger dogs?
Larger dogs require additional anesthesia/medication and supplies during surgery. Also, large/obese female dogs are at much greater risk for intra-op complications that further increase procedure time, monitoring (both during surgery and after), and require additional instruments and supplies. This is typically why traditional practices charge so much for procedures on large and/or obese dogs.
How do I make an appointment?
Please use the appointment scheduler on our page to schedule your appointment. If you call the clinic to try to schedule it way be weeks before we are able to return your call.
Why do you tattoo (small green line on abdomen at or near the surgery site) my animal during its surgical procedure?
This is to mark your animal as having been spayed. It acts as a permanent mark indicating that your dog or cat has already been altered.
What time do I drop my pet off at on the day of procedure?
Drop off is between 7:45am and 8:45am. Because all pets will be dropped off at or around the same time we ask that you come prepared to wait as we get everyone checked in and make sure that all the paperwork is filled out correctly. We will not accept your pet during other times of the day.
What time can I pick my pet up?
Pick up is between 3:30pm and 4:45pm. Pets picked up late will incur additional fees. Early pick up will not be available and if your pet is not ready (still too sedated to safely go home) please understand that you may have to wait.
When I make my appointment on line it asks me to provide proof of low income. What constitutes proof?
IRS tax returns indicating income level, access to assistance programs such as WIC, food stamps, social security, Medicaid, etc.
Do I have to bring my cat in a carrier?
Yes, for the safety of your animal and our staff all cats must arrive in an appropriate carrier. All dogs must arrive on leash.
Should I feed my pet before bringing it in the day of surgery?
No, please fast your pet before bringing it in. He or she may eat the evening before the procedure but not the day of. They are allowed to have free choice access to water at all times.
What should I expect when I get my pet home?
They may still be groggy or slightly disoriented from their sedation. That is ok, just allow them to rest somewhere quite and safe (they may prefer darkness over bright lights). We want them to stay calm and quiet to allow for proper healing and to prevent occurrence of bleeding. Remember that female pets have just had a major abdominal surgery. It is preferred that all pets avoid excessive exercise, licking or chewing at the incision site. An e-collar may be required and is strongly recommended particularly in dogs. Hand walking your dog on a leash to prevent exertion is also strongly recommended until healing is complete (at least a week to 10 days). There should not be excessive bleeding from the surgical site, your pet should not be pale or lethargic (once sedation has worn off). If any of these things occur please contact your primary veterinarian or local emergency clinic.